Privacy Policy

1. Data Collection

Vela Transport collects personal information, including but not limited to phone numbers, email addresses, and names. Additionally, we may gather detailed usage data and specific device information to enhance and optimize our service offerings, ensuring a tailored and efficient user experience. 

2. Data Usage

Phone numbers and related information are collected solely for business communications with our clients, partners, and employees. This may include operational updates, load status, delivery notifications, shipment tracking information, and other work-related messages. Vela Transport does not collect, sell, or share personal information for marketing purposes. The phone number provided will be used solely for receiving relevant operational SMS messages. We will never send unsolicited marketing messages or share your personal information, including SMS opt-in details or phone numbers, with third parties for marketing or lead generation purposes. 

3. Data Protection

We retain personal information only as long as necessary to fulfill operational needs and legal obligations. If no longer needed, data is securely deleted. All information is stored securely with industry-standard software, and protected against unauthorized access. Our dedicated IT team constantly monitors our system to safeguard your data, ensuring the highest level of protection.

4. User Rights

You have the right to access, rectify, or delete your data at any time. To exercise these fundamental rights, please reach out to our safety team through our contact page. We will process user requests regarding their data within the legally required time frame, typically within 45 days. Vela Transport is committed to responding promptly and efficiently to all user requests regarding their data.

5. Opt-in and Opt-Out

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

6. Policy Updates

Vela Transport will notify you via SMS of any significant updates to this policy, provided you have opted in. It is recommended that you periodically review this page to stay informed about how we protect your personal information and respect your privacy rights.

7. Accessibility

This comprehensive policy is consistently available for your reference in the header of our website and within the description section of our forums. We strive to ensure that our users can easily access and understand Vela Transport's privacy practices at all times.

8. SMS and Phone Number Usage

Vela Transport may share your phone number with trusted third-party service providers, such as RingCentral, solely to facilitate SMS communications. These providers are required by contract to use your information only for SMS delivery and are prohibited from using it for any other purposes. We are committed to protecting your privacy and have a strict policy of not sharing your SMS consent or phone number with third parties or affiliates for marketing purposes. Your contact information will be kept confidential and used exclusively for the operational purposes outlined in this privacy policy.

Terms and Conditions

1. SMS Consent Communication

To protect your privacy and prevent unsolicited messages, Vela Transport requires your explicit consent to receive SMS messages. By opting in, you agree to our terms and conditions and acknowledge the details outlined in our privacy policy. Information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. This ensures the protection of your personal information and maintains its confidentiality and security. 

2. Types of SMS Communication

If you have consented to receive text messages from Vela Transport, you may receive messages related to the following:

• Account Notifications

• Delivery Notifications

• Security Alerts

Example: "Hello Andrew, this is a friendly reminder from Vela Transport that your truck DOT inspection is expiring on March 30th, 2025 at midnight. Please schedule an appointment at our mechanic shop by calling 616-278-0580 at your earliest convenience. You can reply STOP to opt out of SMS messaging from Vela Transport at any time."

3. Message Frequency

Message frequency may vary based on the nature of the communication. Depending on your relationship with Vela Transport (e.g., client, employee), you may receive up to 100 SMS messages per day.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s plan. These fees may differ for domestic and international messages.

5. Opt-In Process

You may opt in to receive SMS messages from Vela Transport in the following ways:

• Website: If customers provide their phone number on the Vela Transport contact page form, they must agree to our privacy policy and Terms of Conditions, including consent to receive SMS messages from Vela Transport.

6. Opt-Out Process

You can opt out of receiving SMS messages at any time by replying 'STOP' to any message from Vela Transport or by contacting us directly. Once opted out, you will no longer receive messages unless you opt back in. 

7. Help

If you are experiencing any issues, you can reply with the keyword 'HELP' to any of our lines to receive an automated response from Vela Transport. For more information, please get in touch with us at our contact page.

• 1. • Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures

• Messaging and data rates may apply.

• You can opt out at any time by texting 'STOP'.

• For immediate assistance, please call or text 'HELP' to (616) 425-5270. For additional information, you may also visit our privacy policy and terms and conditions page.

• Messaging frequency may vary.

9. Intellectual Property

• Content on our website is protected by copyright and trademarks. Unauthorized use is strictly prohibited.

• By submitting content, you grant Vela Transport the right to use, reproduce, and distribute it.

10. Disclaimer

• Review our privacy policy to understand how we handle your data.

• We do not currently solicit donations via SMS.

• Terms may be updated at any time. Please check for updates periodically.

• We make no guarantees about the accuracy of the content on our site.

11. Contact Information

If you have any questions or concerns about our SMS communications or privacy practices, please get in touch with us at:

Vela Transport LLC
616-425-5270
Kenan@velatransport.com
https://www.velatransport.com/contact-us
https://www.velatransport.com/policy